What service do you need?
Customer Experience
Customer experience (CX) refers to how a business interacts with its customers across the customer journey whether purchasing or providing a service – from marketing to sales to customer service and everything that happens in between. In large part, it represents the sum of all a customer’s interactions with your brand or facility
Mystery Shopper
It has become necessary for every successful establishment, regardless of its size, to measure its professional performance and monitor the level of satisfaction of its customers and beneciaries with its services, as it helps it develop its business and move its services to a higher level. Therefore, the mystery shopper is considered one of the most effective tools used in the eld of marketing research
HOW DOES IT WORKS?
Measure the level of customer satisfaction
Developing the effciency of the operational & sales departments
Recommendations and development plans
Comprehensive evaluation reports
Study competitors & analyze the facility’s performance
Analyze the performance of employees and systems
Knowing the extent of all branches’ commitment
ABOUT US
The Sustainable Development Company is a company specialized in the field of consulting, customer experiences, and the mystery shopper. In line with the Kingdom’s Vision 2030 to raise the level of performance and quality at all levels, the company was established to contribute to sustainable development.
Mission
To create sustainable development and add value to our customers, partners and employees, and contribute to raising the quality of life and society.
Vision
To be the first choice in the market by providing the best services and practices to raise the level of satisfaction, service and performance.
Values
Enriching the customer experience
Quality
Enablement human cadres
Sustainable development
Creativity and development
